Focal Point Solutions
is a full-service, business process outsourcing firm offering both on-shore and off-shore outsourcing, focusing on inbound and outbound call center services, data entry and data processing services, back office outsourcing services and other business process services as per the clients' needs and requirements.
Now more than ever, no matter the size of it, businesses face the pressure of shrinking budgets and increasing demands. More importance has to be placed and money spent on marketing efforts to keep things afloat. With competition rising, businesses also need to focus on what will keep the customers satisfied. Focal Point Solutions can help you balance all these demands. Our solutions and effective call center strategies are here to ensure that your business runs smoothly and effectively, and at a low cost to you.
Efficiency
We focus on providing only the best solutions to an endless variety of outsourcing needs. To do this, we make sure we provide exactly what your business needs in an efficient, well organized and affordable manner without ever compromising the quality.
Security
Security and Data privacy are essential parts of our culture. To protect our client's security, we constantly adapt to technology, monitor risks, and comply with international regulations on data privacy.
Innovation
In the rapid changing BPO environment, Innovation is a must. we at Focal Point Solutions understand the need for businesses to keep up with the technological advancements available in the market today.
Why Choose Us?
Our Staff
Our team of agents is carefully selected to provide the best possible service we can offer. Each member of our team is hand-picked based on their skills, and provided with comprehensive training to fulfill their expected output. We don't do open recruitment for our team members so you can expect only the best and most qualified agents to deliver the task in a timely manner. Our competent staff always carries themselves in a friendly and professional manner projecting only the best image to your customers.
Adaptability
Change is indeed constant, especially in your businesses. Focal Point Solutions understands that and we are able to adapt to future changes in accordance to your needs. If your marketing campaign begins to soar and doubles the capacity you require, you will need to hire more agents and possibly implement new technologies to meet demand. After some time if it continuously fails to get the business going, things turn to slow down and you will need to think about letting go of those hard-to-recruit agents. Our outsourcing services, solutions and strategies are designed to provide you with the flexibility you need when things change. We have a pool of highly qualified agents that are available for work who can quickly adapt to your business needs.
Your Customers Need You 24/7
Most businesses run on a regular 9-5 Schedule. This narrows down the time frame for when your customers are able to reach you. ABC provides customer services 24/7. We offer flexible schedules to provide our services so you can attend to your customers' queries and demands personally through us. Customers will appreciate the fact that you are always reachable whenever it is convenient for them.
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You Can Choose the Services You Need
We offer a wide range of services for your business solution needs so you can select which of our services you need, and pay for just that. We Strive to supply you with the most cost effective and efficient method for providing call center and back office support to all your clients.
Our Offered Services:
Inbound Call Center Services
Customer Support Services
Information Inquiry Services
Deal Closing Support
Invoicing and Order Filling Solutions
Collections Support
Retention
Our Offered Services:
Outbound Call Center Services
Telemarketing
Appointment fixing
Deal Closing Support
Payment Reminder
Debt Collection
Follow-up Calls and Mailers
Business Correspondence Assistance
Our Offered Services:
Back-Office and Administrative Support
Services
Data Entry /CRM entries/Excel Worksheets
Data Processing
Audio Transcriptions
Data Gathering/Scraping, Data Mining
Research
Email Handling
Order Processing
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Contact us!
Let's talk about delivering success
Company Information
Focal Point Solutions Call Centel
2/F Prima Berde Business Towers
Vergel De Dios St.
Baliuag Bulacan